Terms of service

This website is operated by Hong Kong Maywin Flow Limited, doing business as Maywin Flow.

The terms “we”, “us”, and “our” refer to Maywin Flow. Maywin Flow operates this store and website, including all related information, content, features, tools, products, and services, to provide you (the customer) with a curated shopping experience. Maywin Flow is powered by Shopify, which enables us to provide these services to you.

The following terms and conditions, together with any policies referenced herein (collectively, the “Terms of Service” or “Terms”), govern your access to and use of our services and define your rights and responsibilities.

Please read these Terms of Service carefully, as they contain important information regarding your legal rights, including warranty disclaimers and limitations of liability.

By accessing, interacting with, or using our services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you should not access or use our services.

Section 1 – Access and Account

By using this service, you represent that you are at least the age of majority in your jurisdiction, or that you have obtained consent from a parent or legal guardian to use this service.

You agree to provide true, accurate, and current information when placing an order or creating an account, and you represent that you have the legal right to provide such information. Any loss caused by inaccurate or incomplete information provided by you shall be borne by you.

You are solely responsible for maintaining the security of your account. You may not transfer or share your account without authorization.

Section 2 – Product Information

We make reasonable efforts to display product information accurately. However, due to differences in device displays and other uncontrollable factors, the actual color or appearance of products may vary slightly from what is shown on your screen. We do not guarantee that products will meet your subjective expectations.

Product descriptions, prices, and availability may be updated or changed at any time without prior notice.

Section 3 – Orders and Payment

Submitting an order constitutes an offer to purchase. We reserve the right to accept, reject, or cancel any order.

Payment must be successfully completed before an order is confirmed. Once confirmed, an order may not be canceled or modified. If we reject your order or a modification request, we will notify you via the email address you provided.

All returns and exchanges are governed by our Refund Policy.

Products are for personal or household use only and may not be resold or exported for commercial purposes.

Section 4 – Pricing and Billing

Prices, discounts, and promotions are subject to change without notice. All prices are those displayed at the time you place your order. Unless otherwise stated, prices do not include taxes, shipping fees, handling fees, customs duties, or import charges.

We reserve the right to modify prices, promotions, or offers at any time.

You agree to provide complete, accurate, and up-to-date purchase, payment, and account information for all transactions made at our store, and to promptly update your account information, including your email address and payment details, so that we may complete your transactions and contact you when necessary.

You represent and warrant that:

(i) the credit card information you provide is true, accurate, and complete;

(ii) you are authorized to use the credit card for the transaction;

(iii) charges incurred will be honored by your credit card company; and

(iv) you will pay all charges incurred, including shipping fees, handling fees, and applicable taxes, if any.

Section 5 – Shipping and Delivery

All shipping and delivery times provided are estimates only and are not guaranteed. We are not responsible for delays in shipping or delivery.

Once products are handed over to the carrier, title and risk of loss transfer to you.

Please refer to our Shipping Policy for details.

Section 6 – Intellectual Property

All content on this website, including but not limited to text, images, designs, and trademarks, is the property of Maywin Flow or its licensors.

You may not copy, use, or distribute any content from this website for commercial purposes without prior authorization.

Section 7 – Optional Tools

We may provide you with access to third-party tools as part of our service, over which we neither monitor nor control.

You acknowledge and agree that access to such tools is provided “as is” and “as available,” without warranties, representations, or conditions of any kind. We shall have no liability arising from or relating to your use of optional third-party tools.

Your use of optional tools is entirely at your own risk and discretion, and you should ensure that you are familiar with and agree to the terms provided by the relevant third-party provider.

We may introduce new features or tools in the future, which shall also be considered part of the service and subject to these Terms.

Section 8 – Third-Party Services and Links

Our service may include links to third-party websites or services.

We are not responsible for the content, accuracy, or practices of third-party websites, products, or services, and you use them at your own risk.

Please review the policies and practices of any third party before engaging in transactions. Complaints or claims regarding third-party products or services should be directed to the third party.

Section 9 – Relationship with Shopify

Maywin Flow is powered by Shopify, which enables us to provide our services. However, all sales and purchase transactions conducted in our store are solely between you and Maywin Flow.

By using the service, you acknowledge and agree that Shopify is not responsible for any aspect of transactions between you and Maywin Flow, including any injury, damage, or loss caused by products or services purchased. You expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to transactions with Maywin Flow.

Section 10 – Privacy Policy

Our collection and use of personal information are governed by our Privacy Policy, which you may review separately.

By using this service, you acknowledge that you have read and agree to the Privacy Policy.

Section 11 – Feedback and Comments

If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, comments, proposals, or other materials (“Feedback”), you grant us a perpetual, worldwide, royalty-free, sublicensable license to use, reproduce, modify, publish, distribute, and display such Feedback for any purpose, including commercial purposes.

You represent and warrant that:

(i) you own or have the necessary rights to submit the Feedback;

(ii) any compensation received for submitting Feedback has been disclosed; and

(iii) your Feedback complies with these Terms.

We are under no obligation to maintain Feedback in confidence, pay compensation, or respond to Feedback. We may, but are not obligated to, monitor or remove Feedback that we determine to be unlawful, offensive, or in violation of these Terms.

Section 12 – Errors, Inaccuracies, and Omissions

Occasionally, information on the service may contain errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, delivery times, or availability.

We reserve the right to correct any errors or inaccuracies, update information, or cancel orders at any time without prior notice, including after an order has been submitted.

Section 13 – Prohibited Uses

You may use the service only for lawful purposes. You agree not to use the service for any unlawful, abusive, misleading, infringing, harmful, or disruptive activities, including but not limited to spamming, impersonation, transmitting malicious code, or violating applicable laws or intellectual property rights.

We reserve the right to suspend or terminate your access if you violate these Terms.

Section 14 – Termination

We may terminate this agreement or your access to the service at any time without notice.

You remain responsible for all amounts due up to and including the date of termination.

Provisions which by their nature should survive termination shall remain in effect.

Section 15 – Disclaimer of Warranties

Information provided through the service is for general informational purposes only and is relied upon at your own risk.

Unless expressly stated by Maywin Flow, the service and all products are provided “as is” and “as available,” without warranties of any kind, either express or implied. Certain jurisdictions do not allow limitations on implied warranties, so some disclaimers may not apply to you.

Section 16 – Limitation of Liability

To the fullest extent permitted by law, Maywin Flow, Shopify, and their respective affiliates shall not be liable for any indirect, incidental, punitive, special, or consequential damages arising from your use of the service or products.

Section 17 – Indemnification

You agree to indemnify and hold harmless Maywin Flow, Shopify, and their affiliates from any claims arising out of your violation of these Terms, applicable laws, or third-party rights.

Section 18 – Severability

If any provision of these Terms is determined to be unlawful or unenforceable, the remaining provisions shall remain in full force and effect.

Section 19 – Waiver and Entire Agreement

Our failure to enforce any right shall not constitute a waiver.

These Terms constitute the entire agreement between you and us regarding use of the service.

Section 20 – Assignment

You may not assign these Terms without our prior written consent. We may assign these Terms without notice.

Section 21 – Governing Law

These Terms and Conditions are governed by the laws of the Hong Kong Special Administrative Region. Any dispute arising out of or in connection with these Term.

Section 22 – Contact Information

Questions about these Terms of Service should be sent to:
support@maywinflow.com

We will respond within 1–2 business days.