Shipping policy
This website is operated by Hong Kong Maywin Flow Limited, doing business as Maywin Flow.
Our DND dice sets and physical tabletop accessories are shipped directly from our factory in Dongguan, Guangdong, China.
At Maywin Flow, we carefully prepare and ship DND dice sets and tabletop accessories to selected countries and regions. Please review our shipping policy before placing your order.
Order Processing Time
Orders are usually processed within 1–3 business days after payment is confirmed. Processing time may be longer during holidays, promotional periods, or high-order-volume periods.
Shipping Destinations
We currently ship to selected international destinations available at checkout. If your country or region is not available at checkout, we are unable to ship there at this time.
Shipping Rates
Shipping fees are calculated at checkout based on your shipping destination, order value, and available shipping method. Any free shipping promotions, if available, will be shown at checkout.
Estimated Delivery Time
After your order has been shipped, estimated delivery time is usually:
- United States: 7–15 business days
- Canada, United Kingdom, Europe, Australia: 8–20 business days
- Other destinations: delivery time may vary by location
Please note that delivery times are estimates only and may be affected by customs clearance, local postal services, holidays, weather conditions, or other delays beyond our control.
Tracking Information
Once your order has been shipped, you will receive a shipping confirmation email with tracking information. Tracking updates may take a few business days to appear after the package has been dispatched.
Customs Duties and Import Taxes
International orders may be subject to customs duties, import taxes, VAT, or other fees charged by the destination country or region. These charges are the customer’s responsibility unless clearly stated otherwise at checkout.
Maywin Flow is not responsible for delays caused by customs clearance.
Incorrect Address or Failed Delivery
Please make sure your shipping address is complete and accurate before placing your order. If you notice an address error, please contact us as soon as possible before the order is shipped.
We are not responsible for lost, delayed, or returned packages caused by incorrect addresses, refused delivery, or unclaimed packages.
Lost, Delayed, or Damaged Packages
If your package is significantly delayed or appears to be lost, please contact us with your order number and tracking information so we can help check the status.
If your order arrives damaged, please contact us within 7 days of delivery with clear photos of the item and packaging.
Digital Gift Cards
Digital gift cards are delivered by email and do not require physical shipping.
Contact Us
If you have any questions about shipping, please contact us at:
support@maywinflow.com