Privacy policy

This website is operated by Hong Kong Maywin Flow Limited, doing business as Maywin Flow.

Maywin Flow (“we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or use our website, place an order, or contact us.

By accessing or using this website, you acknowledge that you have read and agree to this Privacy Policy.

Section 1 – Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email address, shipping address, and phone number
  • Order & Payment Information: Order records, payment methods, and transaction details (payments are securely processed by third-party payment providers)
  • Account & Communication Information: Account details and information you provide when contacting us
  • Device & Usage Information: IP address, browser type, device information, cookies, and website usage data

We do not intentionally collect personal information that is unrelated to providing our services.

Section 2 – How We Use Your Information

We use your personal information only as necessary to:

  • Process orders, payments, and deliveries
  • Provide customer support and after-sales service
  • Improve website functionality and shopping experience
  • Send order-related or service-related notifications
  • Prevent fraud and ensure transaction security
  • Send marketing communications with your consent (you may unsubscribe at any time)

Section 3 – Sharing of Information

We do not sell your personal information.

We may share necessary information in the following situations:

  • With Shopify, payment processors, shipping carriers, and technical service providers to fulfill orders and provide services
  • When required by law or to protect our legal rights

All third parties are permitted to use your information only as necessary to provide their services.

Section 4 – Cookies & Tracking Technologies

We may use cookies and similar technologies to analyze website traffic and enhance user experience.

You may manage or disable cookies through your browser settings; however, doing so may affect certain website functions.

Section 5 – Data Security & Retention

We implement reasonable technical and administrative measures to protect your personal information, but we cannot guarantee absolute security of data transmitted over the internet.

Your personal information will be retained only for as long as necessary to fulfill the purposes described in this policy or as required by law.

Section 6 – Your Rights

  • Depending on your country or region, you may have the right to:
  • Access, correct, or delete your personal information
  • Restrict or object to certain processing of your information
  • Opt out of marketing communications

To exercise any of these rights, please contact us using the information below.

Section 7 – Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites, and we encourage you to review their policies separately.

Section 8 – Children’s Privacy

This website is not intended for children under the age of 13. Where necessary, minors should access this website and services under the supervision of a parent or legal guardian. We do not knowingly collect personal information from minors. If such information is discovered, please contact us so we can promptly delete it.

Section 9 – Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:
support@maywinflow.com
We will respond within 1–2 business days.