Frequently Asked Questions
Orders & Shipping
Q1: Where do you ship from? How long will it take to receive my order?
Our manufacturing and processing facilities are located in China, and all orders are shipped from China. Once your order is confirmed and processed, it usually ships within 2–3 business days. Actual delivery time may vary depending on your location.
For pre-order or custom items, production and shipping may take longer. Estimated shipping times will be clearly stated on the product page.
Q2: Can I cancel or modify my order?
Yes. As long as your order has not yet been shipped, we will do our best to help you cancel or modify it. Please contact us as soon as possible via email or our Contact us page.
Shipping Fees & Customs
Q3: How are shipping fees calculated?
Shipping costs are automatically calculated at checkout based on your shipping address and order weight.
We also offer free shipping on orders over USD $XX（待设定）.
Q4: Will I need to pay customs duties or import taxes?
Customs policies vary by country and region. Some orders may be subject to customs duties or import taxes, which are typically the responsibility of the recipient. Please refer to your local customs authority for details.
Products & Usage
Q5: What games are your dice suitable for?
Our dice are primarily designed for tabletop role-playing games such as Dungeons & Dragons (D&D) and Pathfinder, and are also well suited for collectors and display.
Q6: Are your dice made by your own team?
Yes. We are proud to say that all Maywin Flow dice are designed and produced by our own team. From concept to final product, we are deeply involved in every step of the process.
Returns & Refunds
Q7: Can I return or exchange my order?
Yes. You may request a return or exchange within 30 days of receiving your order, provided the item remains in its original condition (unused and undamaged). Please contact us via email and we will guide you through the process.
Q8: Who is responsible for return shipping costs?
If the return is not due to a product defect or an error on our part, the return shipping cost will be the responsibility of the customer.
Q9: Are all items eligible for return?
Not all items are eligible. The following items are generally not accepted for return:
- Used items or items damaged by misuse
- Items purchased using gift cards
- Items clearly marked as defective, clearance, or non-returnable
Q10: Can gift cards be returned or refunded?
Unfortunately, due to the nature of gift cards, gift cards are non-refundable and non-returnable. They may be used to purchase any item in our store.
For more details, please refer to our Return Policy page .
Brand & General
Q11: What makes Maywin Flow special?
Every brand has its own soul. Maywin Flow is a dice brand born for adventurers.
We pour our passion into every design and every casting, believing that every roll is an echo from the River of Fate.
Q12: I can’t find my question here. What should I do?
If you need help with choosing dice, shipping, usage, or care, feel free to reach out to us anytime.
You can:
- Send your question to our customer support email
support@maywinflow.com - Visit our Contact us page
We typically respond within 1–2 business days.